Zacarias Dumas

·       Spent the last 4 years managing over 80 client accounts providing excellent client services while retaining all clients in my book of business.

·       Serving clients with exceptional communication, being clear and efficient verbally on meetings and through email.

·       Confident in training and leading meetings with clients going over Navia’s products and benefits.

·       Striving in mentoring new hires, developing team members, and leading power hours weekly while being a team player.  

·       Thorough in deescalating issues with clients by being sincere and apologetic while ensuring the client the issue will be resolved efficiently.

· Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

· Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

· Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

· Presenting website analytics, performance of traffic MoM and YoY, with key performance indicators, benchmark website leads and page views to reach website goals.

· Presenting website enhancements per dealership on a monthly basis, recommending changes to the website to align with dealerships marketing strategy and to increase traffic and website leads.

· Building effective relationships with Advertising Analysts, Digital Solution Managers and SEO Specialists to execute optimization plans that met ROI.

· Training automotive customers on platform, products and services that CDK Global Offers.

· Consulting closely with 40+ automotive clients to optimize digital presence.

· Aligning digital marketing strategies with customer’s business objectives.

· Created, curated and managed Windermere’s social media content on all social platforms.

· Collaborated with the marketing team, Regional Leaders, and Windermere Service department leaders to ensure events, products, and regional news were represented on WRE social media channels.

· Designed Promotion Holdings E-commerce store.

· Attained SEO growth goals on all three Promotion Holdings websites – including unique visitors, page views and better search results.

· Used Google Analytics, data analysis and WordPress website development

Contributed to processes driving traffic, conversion, hand-offs to CEO and Creative Lead.

• Unique opportunity to intern in sales, management, and marketing methods.
• Executing the Nordstrom way of best customer service.
• Responsible in being a leader and managing a team of employees.